Support
One request, and your equipment is running again
Call, email or submit a request: an engineer will diagnose the issue remotely or come to your site within 48 hours. Warranty, spare parts and factory correspondence are on us.
Ways to reach support
- Phone+7 (707) 816-04-45For urgent cases: equipment has stopped or is running with errors.
- Support email[email protected]Describe the issue, add the model and serial number, attach a photo. That gets you the fastest answer.
- Online requestRequest formFor service requests, warranty claims and engineer call-outs.
- Engineer call-out15 cities in KazakhstanAn engineer comes to your site within 48 hours. See our service cities.
Warranty
One warranty for equipment, installation and commissioning
We open a warranty claim by serial number. Send it with a description of the fault, and we come back with the warranty status and a repair plan.
- 01Find the serial number on the chassis label or in the BIOS
- 02Send the number and a description of the fault to support email or through the form
- 03Receive the warranty status and a repair plan
- 04An engineer comes to your site or collects the unit for the hub
Drivers and documentation
Files for your exact model and revision
We send drivers, BIOS and firmware matched to your model and configuration, so you install a version validated on your hardware.
Request filesGSE L200 desktops
- Drivers
- BIOS
- Diagnostic utilities
GSE M200 all-in-ones
- Drivers
- BIOS
- User guide
GSE S200 servers
- Firmware
- BMC and IPMI
- RAID utilities
Documentation
- User guides
- Technical specifications
- Datasheets in Russian and Kazakh
Questions
Frequently asked questions
Where do I find the model and serial number?
Both are on the chassis label and in the BIOS. On servers, the BMC and IPMI interface shows them as well.
How do I check my warranty?
Send the serial number to support email or through the form on this site. We reply with the warranty status and its end date.
How do I update the BIOS?
Request the file for your model from support email. We send instructions with it, and for servers an engineer can update the firmware on site if needed.
How fast will an engineer arrive?
Within 48 hours of your request in any of our 15 service cities. Under a service contract, the next business day.
Request
Send the specification. We’ll do the rest
One item or a turnkey facility, in any area. One manager runs your delivery from the first call to the commissioning certificate.
Free quoteDocuments for public procurement and tendersOne contract, one warranty