Services
Everything between the factory and start-up is on us
Logistics and customs, certification, installation and commissioning, warranty and service, tender support. Every service comes with the delivery under one contract, and service is also available as a standalone contract.
What is included
Five services that close out the entire delivery
A dedicated GSE team runs each one, and one account manager answers to you for all of them.
GSE·LOG
Logistics and customs
We deliver from the factory to your warehouse or site. We pick the route and transport to fit your deadline, then clear and insure the cargo.
Global operations- Sea, air, rail and road freight
- Consolidation of cargo from different factories
- Customs clearance
- Cargo insurance and tracking
GSE·CRT
Certification and permits
We prepare the documents your equipment needs to be accepted. While the cargo is in transit, the permits are already in progress.
GSE certificates- ST-KZ and EAEU certificates
- NCELS registration certificates
- Environmental permits
- Datasheets and manuals in Russian and Kazakh
GSE·INS
Installation and commissioning
We install, connect, test and hand over with a commissioning certificate. Your staff are trained on the new equipment before we leave the site.
Supply stages- Installation supervised by factory engineers
- Commissioning and testing
- Operator training
- As-built documentation
GSE·SVC
Warranty and service contracts
We run the warranty ourselves: you call us, and we deal with the factory. Under a service contract we look after your entire equipment fleet.
Service centers- Engineers in 15 cities, on site within 48 hours
- Scheduled maintenance
- Spare-parts store in Almaty
- A report for every site
GSE·TND
Tender support
We prepare the bid and the full document pack for public procurement and the procurement systems of subsoil users.
Send a lot number- Review of the lot and technical specification
- Document pack for participation
- ST-KZ and local-content data
- Public procurement portal and subsoil-user systems
Supply route
All five services run on one route
From sourcing at the manufacturer to service at your site, one team runs the delivery.
Every stage in detail- 01
Sourcing from the manufacturer
We find equipment to your spec, compare manufacturers and get the price straight from the factory.
Specification with price and lead time
- 02
One contract
Price, lead time, warranty and accountability for the whole delivery in one document. We work through tenders and public procurement.
One contract for everything
- 03
Logistics and customs
We ship from Europe, China and the US by sea, air, rail and road. Customs and cargo insurance are on us.
Delivered to your site
- 04
Certification and permits
We obtain ST-KZ and EAEU certificates, medical device registration certificates and environmental permits.
Documents for acceptance
- 05
Installation and commissioning
We install, connect and start up. Then we train your staff to run the new equipment.
Commissioning certificate
- 06
Warranty and service
Warranty and post-warranty service, spare parts and field engineers in 15 cities across Kazakhstan.
Engineer on site within 48 hours
Ways to work
Four ways to work with us
- 01
Supply on request or by tender
Send the specification or the lot number. We’ll prepare the offer and the full document package for your bid.
- 02
Turnkey facility
Data center, operating suite, processing section, waste disposal site: we design, source, install and hand it over.
- 03
Framework supply
Consumables, spare parts and PPE at fixed prices on a set schedule. One request, and your stores are stocked.
- 04
Service contract
We take your equipment into service: scheduled maintenance, repairs, spare parts and a report for every site.
Can I order service on its own?
Yes. Under a service contract we take over equipment you already run: scheduled maintenance, repairs, spare parts and a report for every site.
How much do the services cost?
Logistics, certification, installation and warranty are part of the delivery price and fixed in the contract. A service contract is priced on the make-up of your fleet. The quote is free.
Will factory engineers come with the equipment?
On complex sites, installation runs under the supervision of the manufacturer's engineers. We carry out commissioning and staff training together with them.
Who is accountable if something goes wrong?
We are. You have one contract and one account manager for the whole delivery, and GSE answers for the result of every stage.
Request
Send the specification. We’ll do the rest
One item or a turnkey facility, in any area. One manager runs your delivery from the first call to the commissioning certificate.
Free quoteDocuments for public procurement and tendersOne contract, one warranty